Roadmap decisions with the evidence already gathered
The feedback is real. It is just scattered across tickets, calls, reviews, the community, and three feature-request boards. Kentron gathers it continuously, weights it by revenue instead of volume, and keeps the trail, so a prioritisation call can be revisited without being re-argued.
What this replaces
Quarterly planning weeks spent assembling evidence that already existed.
@Receipt what are enterprise accounts asking for that isn't on the roadmap?
Three themes across 148 sources. SCIM provisioning: $1.2M ARR across 9 accounts, 4 of them in renewal. Audit-log export: $740K. Per-project RBAC: $510K. The full brief is in Notion with every source linked.
Three jobs Product stops doing by hand
Each one is a single run across the systems you already use, with a policy gate before anything changes and a receipt for every call.
- 01
Build the demand picture from everywhere at once
You ask
@Receipt what are customers asking for that we aren't building?
- Zendesk
- Gong
- Productboard
- HubSpot
- Notion
What Kentron does
- Reads tickets, sales-call transcripts, feature boards, and community threads together
- Clusters by the underlying need, not the words customers happened to use
- Weights each cluster by account revenue and renewal proximity
- Publishes a brief where every theme links back to its sources
What it leaves behind
A prioritisation call can open any theme and read the actual customer sentence behind it, months later.
- 02
Watch the launch instead of refreshing the dashboard
You ask
@Receipt we ship at noon. Tell me if anything looks wrong in the first 48 hours.
- Sentry
- Google Analytics
- Zendesk
- Linear
- Slack
What Kentron does
- Baselines the affected funnel and error rates before the release goes out
- Watches adoption, latency, support volume, and sentiment against that baseline
- Separates an ordinary launch dip from a real regression
- Escalates with the evidence, and drafts the rollback ticket if it is the latter
What it leaves behind
The pre-launch baseline is captured in the receipt, so post-launch claims are measured against a recorded number.
- 03
Keep the changelog and docs honest
You ask
@Receipt turn everything merged this sprint into a changelog customers can read.
- GitHub
- Linear
- Notion
- Confluence
What Kentron does
- Reads merged pull requests and closed issues, and discards internal churn
- Groups changes into customer-visible themes and writes them in plain language
- Flags shipped changes whose documentation was never updated
- Opens the changelog as a draft for a person to edit and publish
What it leaves behind
The pull requests behind each changelog entry are preserved, so the question of when something shipped has an answer with a commit attached.
For Product, the proof is the customer's own sentence
Kentron keeps every source it read for a brief: the ticket, the transcript line, the feature request. A roadmap call becomes something you can reopen and check, not something you have to remember.
- Every theme links back to the customer words behind it
- Launch claims are measured against a baseline captured before release
- Changelog entries keep the pull requests behind them
Receipt
Q3 planning input
Read: Zendesk
d40c…8e17Read 62 enterprise tickets tagged as feature requests
Read: Gong
71ba…f5a3Read 51 call transcripts for stated needs
Read: Productboard
0e93…2c68Read 35 open feature requests and their votes
Read: HubSpot
a8f6…b104Read ARR and renewal dates for the matching accounts
Wrote: Notion
3d57…e9c0Published the brief with every source linked
The tools Product usually connects
Any tool you use can be connected. These are where this team tends to start.
- Zendesk
- Gong
- Productboard
- HubSpot
- Sentry
- Google Analytics
- Linear
- Notion
Use cases for other teams
Engineering
The on-call work between the alert and the fix
Customer Support
Tickets answered with the system of record, not a guess
Sales
A clean CRM and a briefed rep, without the admin hour
Marketing & Growth
Numbers reconciled across every channel, with the rows attached
Finance & RevOps
Close faster, and be able to prove every number in it
IT & Security
Access reviews, offboarding, and evidence that holds up
Data & Analytics
Pipelines that heal, and metrics you can defend
People & HR
Onboarding, reviews, and the paperwork behind both
Founders & Leadership
The company's real numbers, without asking four people
Legal & Compliance
Contract review and obligations that get tracked
Put Kentron on the Product backlog
Connect one system, then read the receipts it writes before you connect the next.
Book Demo